Platinum Global Solutions Limited
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Platinum Global Solutions Limited. Registered in UK
PGS: Please introduce yourself and your company.
Answer: I’m Manolo Diaz, a Regional Sales Director – Southern Europe at Canary Technologies. I’ve enjoyed a 20+ year career in hospitality technology. Canary Technologies is the all-in-one guest-facing tech platform for operational excellence and five-star guest service. Canary digitizes guest touchpoints throughout the guest journey that are otherwise paper-based or manual. Powered by AI, our platform automates and streamline operational tasks to free up hotel staff to stay focused on what they do best: provide top-notch, in-person hospitality.
PGS: Can you briefly explain your solutions and services? Which markets or regions do you operate in?
Answer: Canary’s AI-powered Guest Journey Platform includes the industry’s top-rated Guest Management System to drive revenue, streamline operations and boost the guest experience. We also automate guest communications across text, calls, and chats with our omni-channel AI solutions. Additionally, Canary gives Sales & Events teams the tools they need to close deals faster, manage their contracts pipeline, and collect payments with ease. We serve more than 20,000 hotels in over 100 countries.
PGS: What makes your company’s products and services unique compared to others in the industry?
Answer: Canary’s Guest Management Platform is built by hoteliers, for hoteliers, and the industry has taken note. We’ve received a number of recognitions for our solutions, including the Hotel Visionary Award and HotelTechReport’s Hotelier’s Choice Award. Additionally, we’ve been named to Fast Company’s Most Innovative Companies and Deloitte’s Fast 500. We’re partnered with major hotel brands, including Marriott, Wyndham, Four Seasons, and IHG. Our platform is powered by Canary AI – the most advanced, hospitality-specific AI model on the market. It’s built specifically for the unique needs of hotels, unlike many AI tools that generically serve multiple industries. We’re also the only provider offering an end-to-end platform that digitizes every guest touchpoint from booking through post-stay, including check-in, messaging, payments, upsells, digital tipping, checkout, and more.
PGS: How do your solutions support hotels in improving operations, guest experience, or revenue performance?
Answer: Canary digitizes many of the routine, analogue administrative tasks that take the front desk away from providing in-person service. From digital registration cards to automating answers to responding to inquiries, our solutions make it possible for hotel staff to do less admin work and instead make more human-to-human connections. This translates directly to an improved guest experience — FAQs get an instant response through Canary’s AI solutions, while staff have more bandwidth for the requests that need a human touch. And when hotels have a great guest experience, revenue follows. Canary’s Dynamic Upsells automatically offer personalized add-ons to guests at key touchpoints, but we also increase hotels’ third-party reviews with Smart Checkout, boosting online visibility and encouraging future bookings. Additionally, we protect hotel revenue — with Digital Authorizations, hoteliers no longer have to spend extensive time and money fighting frequent fraud and chargebacks.
PGS: What challenges do you see hotel operators and technology leaders facing in the next 3–5 years?
Answer: Hotels are managing rising guest expectations with leaner teams and fragmented tech. The challenge will be consolidating legacy systems into unified, AI-driven platforms that boost efficiency without losing the connection to the guest. Labor shortages and profitability pressures will continue to drive the need for automation that empowers staff, not replaces them.
PGS: In your opinion, what trends and technologies will shape the future of hospitality?
Answer: AI and automation will define the next chapter of hospitality. Guest-facing AI is transforming service speed, personalization, and revenue generation, and its potential only continues to grow. We’re also seeing continued investment in contactless, self-service, and sustainability tech as hotels move to systems that better support the modern traveller.
PGS: What are your expectations from the Hotel Operations & Technology Conference 2025?
Answer: We’re looking forward to connecting with hoteliers who are reimagining operations for modern travellers in the AI era. Events like this foster collaboration across the industry and highlight how innovation can make hospitality more efficient, more human, and more profitable. It’ll be exciting to hear from hoteliers and spark conversations about where the industry is headed.
PGS: Can you briefly explain your solutions and services? Which markets or regions do you operate in?
Membit provides AI-powered customer service solutions, including textual and voice bots that understand free-form natural language. Our services allow hotels to automate guest interactions, streamline requests, and provide multilingual support directly through in-room phones or digital channels. We operate across finance, automotive, and hospitality sectors, with deployments in Europe, the US, and Israel, and are continuously expanding into new markets.
PGS: What makes your company’s products and services unique compared to others in the industry?
Our solutions stand out because they:
PGS: How do your solutions support hotels in improving operations, guest experience, or revenue performance?
PGS: What challenges do you see hotel operators and technology leaders facing in the next 3–5 years?
PGS: In your opinion, what trends and technologies will shape the future of hospitality?
PGS: Please introduce yourself and your company.
I’m Ana Olmo Funes, Sales Account Executive at Chekin. In my role, I focus on helping hotels in Spain and across Europe adopt digital solutions that transform the guest check-in process. My mission is to expand our hotel vertical in these markets by building strong partnerships with operators, understanding their operational challenges, and ensuring that Chekin delivers measurable value both in efficiency and in guest experience.
Chekin is a hospitality technology company dedicated to reimagining the guest arrival experience. We simplify and modernize check-in and guest registration, helping hotels save time, stay compliant with regulations, and elevate the guest journey.
PGS: Can you briefly explain your solutions and services? Which markets or regions do you operate in?
Chekin offers an end-to-end platform for digital guest registration, check-in, identity verification, payments, upselling, and compliance. Our solutions include:
While Chekin operates internationally, my role is focused on Spain and Europe, where we help hotels adapt to local regulations and meet growing guest demand for digital, seamless experiences.
PGS: What makes your company’s products and services unique compared to others in the industry?
Chekin stands out because we:
PGS: How do your solutions support hotels in improving operations, guest experience, or revenue performance?
Operational efficiency:
Guest experience:
Revenue gains:
PGS: What challenges do you see hotel operators and technology leaders facing in the next 3–5 years?
PGS: In your opinion, what trends and technologies will shape the future of hospitality?
PGS: What are your expectations from the Hotel Operations & Technology Conference 2025?
I look forward to:
PGS: Please introduce yourself and your company.
Answer: My name is Belinda Miguel Pérez, and I am Regional Sales Manager at BirchStreet Systems, looking after Southern Europe. I have been working in technology for over a decade, and in recent years, specifically in hospitality, supporting global hotel groups in implementing solutions that bring efficiency, visibility, and value across their operations. BirchStreet Systems is the leading provider of cloud-based procure-to-pay solutions, trusted by thousands of hotels, resorts, food services and operators worldwide.
PGS: Can you briefly explain your solutions and services? Which markets or regions do you operate in?
Answer: BirchStreet offers a comprehensive suite of modules covering procurement, inventory management, recipe management, accounts payable automation, and supplier payments. Our solutions enable hoteliers to digitize and automate back-of-house processes, ensuring compliance, standardization, and cost savings. We operate globally, with strong presence in North America, Europe, the Middle East, Africa, and Asia-Pacific.
PGS: What makes your company’s products and services unique compared to others in the industry?
Answer: BirchStreet is purpose-built for hospitality. While other providers may serve multiple industries, our focus on hotels, GPOs, and food service companies allows us to tailor workflows, reporting, and integrations to the specific needs of operators. Recently, BirchStreet was recognized in the IDC MarketScape Magic Quadrant as a top leader in the procure-to-pay space, validating our innovation, expertise, and market strength.
PGS: How do your solutions support hotels in improving operations, guest experience, or revenue performance?
Answer: By streamlining procurement, automating accounts payable, and providing real-time visibility into spend and inventory, BirchStreet helps operators save time and reduce costs. This efficiency allows hotels to reinvest resources into what matters most: delivering an excellent and consistent guest experience. In addition, standardized processes across properties strengthen supplier relationships and drive improved revenue performance through cost control.
PGS: What challenges do you see hotel operators and technology leaders facing in the next 3–5 years?
Answer: Hotel operators will continue to face margin pressures, growing demands for sustainability, and the complexity of managing diverse portfolios across multiple geographies. Technology leaders will need to balance operational efficiency with delivering highly personalized guest experiences, all while adapting to an increasingly fast-moving digital landscape.
PGS: In your opinion, what trends and technologies will shape the future of hospitality?
Answer: Automation, AI-driven insights, and integrated platforms will be key drivers of change. Hotels will increasingly rely on technology not only for cost control, but also for predictive decision-making, sustainability tracking, and personalized guest engagement. Operators who embrace digitization and data-driven management will be best positioned to succeed in the years ahead.
PGS: What are your expectations from the Hotel Operations & Technology Conference 2025?
Answer: I look forward to exchanging ideas with industry peers, exploring innovative solutions, and understanding how brands and operators are addressing today’s challenges. It is also an excellent opportunity to showcase how BirchStreet empowers hotels to achieve operational excellence and build long-term resilience for the future.
PGS: Please introduce Gayle Mardell and your company.
I am Gayle Mardell, and I represent FCS Solutions, a leading global hospitality technology company dedicated to transforming the way hotels operate. With over four decades of experience, FCS has earned the trust of thousands of properties in more than 60 countries, ranging from independent boutiques to world-renowned luxury hotel brands. Our solutions are designed to streamline day-to-day operations, empower staff with the right tools, and ultimately create memorable guest experiences. By combining innovation with deep industry expertise, we help hoteliers improve efficiency, reduce costs, and stay ahead in an ever-evolving market.
PGS: Can you briefly explain your solutions and services? Which markets or regions do you operate in?
Our flagship product, FCS1, is a cloud-based hotel operations platform that unifies housekeeping, maintenance, guest services, and incident management into a single ecosystem. Alongside our flagship platform FCS1, we also provide complementary solutions such as FCS1 Lite, a SaaS model tailored for small to mid-sized hotels, and FCS1 Gateway, which seamlessly bridges on-premises devices to the cloud. Looking ahead, we are preparing to introduce an exciting new AI-driven product that will further redefine how hotels manage operations and guest engagement. More details will be shared in the coming months.
We operate globally, with a strong presence in 56 countries across Asia-Pacific, Europe, the Middle East, and the Americas, backed by 24/7 technical assistance, local expertise, and multi-language service.
PGS: What makes your company’s products and services unique compared to others in the industry?
FCS1 is a cloud-based, feature-rich platform designed for mid-to-large hotels, focusing on back-of-house operations that drive efficiency and elevate guest service. Unlike siloed systems that limit visibility to one department, FCS1 takes a holistic and composable approach, with API-first design, multi-language capability, and AI-driven features that keep properties agile and future-ready.
PGS: How do your solutions support hotels in improving operations, guest experience, or revenue performance?
Operations: Automating workflows reduces manual effort and improves communication between departments.
Guest Experience: Faster response times, personalized services, and proactive issue resolution create memorable stays.
Revenue: Improved efficiency reduces operating costs, while enhanced guest satisfaction drives repeat business, upselling, and positive reviews.
PGS: What challenges do you see hotel operators and technology leaders facing in the next 3–5 years?
Labor shortages and rising operational costs will continue to pressure hotels.
Guest expectations are shifting toward hyper-personalization and instant service.
Technology complexity, with legacy systems still in place, will make integration difficult.
Sustainability and compliance will also become more pressing, with regulations and eco-conscious guests influencing choices.
PGS: In your opinion, what trends and technologies will shape the future of hospitality?
AI & Predictive Analytics: From predictive maintenance and smart staff scheduling to waste reduction and real-time forecasting, AI is moving beyond chatbots to power core hotel operations.
Sustainability & Green Programs: Hotels are under pressure to track, report, and reduce their environmental footprint. Tech will play a central role in managing energy, water, waste, and carbon reporting.
Composable Platforms & Integration: Hotels want modular, API-first systems that connect seamlessly with PMS, POS, IoT, and other solutions to avoid silos and enabling growth without costly, heavy integrations.
Contactless & Frictionless Guest Journeys: Mobile check-in/out, digital keys, in-room smart controls, and messaging platforms like WhatsApp are now expected, giving guests direct access to hotel operators. These interactions generate valuable data that flows into back-of-house systems to anticipate needs and improve service.
Hyper-Personalization in Real Time: Using AI and guest data, hotels will be able to adjust room settings, recommend services, and deliver targeted offers while the guest is still on property — not just before arrival or after departure. This means anticipating preferences in dining, wellness, and amenities in real time, creating stays that feel uniquely personal and memorable.
PGS: What are your expectations from the Hotel Operations & Technology Conference 2025?
We see the conference as a platform to:
